Help centre
Frequently Asked Questions
Everything you need to know about buying, selling, shipping and payments on PartsNonStop.
What is PartsNonStop?
PartsNonStop helps buyers find new, used and rebuilt heavy-equipment parts from suppliers. Browse listings or request a part, then confirm the specification, availability, price and delivery arrangements before agreeing an order.
How does the marketplace work?
- Sellers apply and submit product information for approval.
- Buyers find a listing or send a parts request.
- The part specification, condition, availability, price and shipping are confirmed through the quote process.
- When the order is agreed, PartsNonStop invoices the buyer and the supplier invoices PartsNonStop. Payment is by arrangement under the agreed terms.
- Dispatch and delivery are arranged for the agreed order. Online checkout is not required.
What types of parts are available?
The marketplace covers mining, construction, agriculture and trucking parts, including engines, hydraulics, electrical components, undercarriages and attachments. Listings may include new, used, rebuilt, OEM, aftermarket and surplus parts. Confirm the exact condition and compatibility for each enquiry.
How do I log in?
Open the Buyer Centre or Seller Centre and verify your email using the one-time code. No password is needed. Sellers should use the account linked to their application. For seller access help, email seller@partsnonstop.com.
How do I create an account?
Open the Buyer Centre and verify your email. A new email creates a customer profile. Buyers can complete their details and use saved parts and enquiry history. To sell, complete the seller application with your company details. Our team reviews the application before enabling product publishing.
What are the marketplace fees?
See the seller plans for current listing and membership fees. Any charges relating to a parts order are confirmed in its quotation and agreed terms.
What shipping methods are available?
Shipping is arranged to suit the part, its location and your destination. Include your delivery country and city or port in the enquiry, and ask for a shipping quotation if needed.
How long does shipping take?
Dispatch and delivery estimates are confirmed for each quotation. They depend on confirmed stock, preparation, carrier, destination and customs requirements. Ask for the expected times before agreeing the order.
Can I track my order?
Tracking depends on the carrier and shipping service agreed for your order. Contact PartsNonStop with your order or enquiry reference for the available dispatch and tracking information.
Do you offer international shipping?
Include your destination when requesting a quote. International shipping options are confirmed for the item and destination. Contact PartsNonStop if you need help with delivery arrangements.
What if an order is damaged or lost in transit?
Contact PartsNonStop promptly with your reference, photographs and any carrier information. We can coordinate with the parties involved. The agreed shipping and insurance terms determine the next steps.
What is the return policy?
Confirm the return conditions in the quotation and order terms before accepting. Conditions can depend on the part, its condition and the supplier. Contact PartsNonStop if anything is unclear.
How do I request a return?
Contact PartsNonStop with the order reference, photographs and reason for the request. Confirm the return instructions before sending the item back.
Who pays return transport costs?
Responsibility for return transport depends on the agreed order terms and the reason for the return. Confirm this with PartsNonStop before arranging transport.
Are refunds or exchanges available?
Refund or exchange requests are assessed against the agreed order terms and the circumstances. Contact PartsNonStop with your order reference so the request can be reviewed.
What if I receive the wrong item?
Contact PartsNonStop with your order reference, the expected part number and photographs of the received item and its labels. We will work with the supplier to establish what happened and agree the next steps.
What payment methods are available?
Payment methods and due dates are agreed with PartsNonStop for each order and stated in the agreed payment instructions. You do not need to complete an online checkout to request a quote.
How do invoicing and payment work?
After the quotation and order are agreed, PartsNonStop invoices the buyer. The supplier invoices PartsNonStop. Payment is arranged under the agreed terms; follow the payment instructions provided with your invoice.
Where should I send payment information?
The parts enquiry form is for your requirements and contact details. Discuss payment arrangements with PartsNonStop using the contact details on your quotation or invoice. Do not include card details in a parts request.
What if I have a payment question?
Contact PartsNonStop with your quotation or invoice reference before making further payment arrangements.
How do I contact a seller?
Use the enquiry or seller contact options on the product page. Some listings are assisted by PartsNonStop: the page explains when our team will coordinate the enquiry and confirm the stock holder.
How do I report a seller or product issue?
Contact PartsNonStop, describe the issue and include the listing, enquiry or order reference so our team can investigate.
What does seller verification mean?
Our team reviews seller applications before enabling product publishing. Buyers should still check the listing, request evidence of condition and confirm compatibility, availability and the agreed order terms. Approval is not a guarantee that every part fits every machine.
How do I share feedback?
Email support@partsnonstop.com with your experience and enquiry or order reference. Verified feedback may be published on our testimonials page.